Terms and Conditions

These terms govern access to Latache's website, applications, and marketplace services in Morocco. By creating an account, accepting a role, or using the marketplace, you agree to these terms and the Privacy Policy.

You must be legally able to enter into the relevant agreement and provide complete, accurate information. If you use Latache for another person or organization, you confirm that you are authorized to act for them.

Latache provides technology for customers and independent taskers to find one another, communicate, manage bookings, and arrange payment. Unless expressly stated for a specific service, Latache does not itself perform the tasker's trade or household service.

Taskers decide whether to offer or accept work, subject to marketplace rules and any information shown during booking. Customers and taskers are responsible for the accuracy of the information they provide and for communicating material details before work begins.

Keep account credentials and verification codes confidential. You are responsible for activity carried out through your account unless you promptly report unauthorized access and the activity is not attributable to you.

Latache may request information needed to confirm identity, eligibility, payment, payout, or account security. Do not create misleading profiles, impersonate another person, evade restrictions, or use another person's payment or identity information without authorization.

Describe the requested work, location, access conditions, timing, and known risks accurately. Confirm the displayed scope, price information, and tasker before submitting a booking or payment instruction.

Provide safe and lawful access to the service location and do not ask a tasker to perform undisclosed, illegal, or materially different work. Use Latache messaging and support records where practical so booking decisions can be reviewed if a problem arises.

Cancellation, rescheduling, completion, complaint, refund, and rework options are those displayed for the booking or communicated through support. A request does not guarantee a refund or a particular outcome; Latache may review booking records and information from both parties.

Taskers provide services independently and are not employees of Latache solely because they use the marketplace. You control whether to offer or accept work, subject to your confirmed bookings, platform rules, and applicable law.

Keep identity, skills, experience, service area, availability, rates, licences where applicable, and payout details accurate. Accept only work you can perform safely, lawfully, and competently, and protect the customer's person, property, and confidential information.

Complete required verification and provide truthful completion or dispute evidence. Latache may review access to tasker features where identity, safety, quality, fraud, payment, or repeated marketplace-rule concerns arise.

Applicable prices, estimates, taxes, deposits, platform charges, commissions, payment methods, and payout information are shown in the relevant flow or account area. Review them before confirming a transaction.

Latache may use regulated or specialist payment providers. Payment authorization can be held, completed, reversed, or refunded according to the booking state, provider rules, dispute outcome, and applicable law. Tasker payout availability may depend on completion, payment settlement, account status, and required checks.

Treat other users respectfully and comply with applicable law. Harassment, discrimination, threats, unsafe conduct, fraud, manipulated evidence, off-platform misuse of personal information, interference with the service, and attempts to bypass platform protections are prohibited.

Reviews must reflect genuine experiences and must not contain unlawful, abusive, or irrelevant personal information. Latache may moderate content and investigate reports while considering context and available evidence.

Report booking, safety, payment, or conduct problems promptly through Help & Support and preserve relevant messages, photos, receipts, or other evidence. Latache may facilitate review but cannot guarantee a particular resolution.

Nothing in these terms excludes rights or responsibilities that cannot lawfully be excluded. To the extent permitted by law, Latache is not responsible for indirect loss or for conduct outside its reasonable control. Any limitation will be applied in light of Moroccan consumer protection rules and the facts of the matter.

You may stop using Latache and use available account settings to deactivate an eligible role. Certain booking, payment, dispute, security, and accounting records may remain where reasonably required.

Latache may restrict or suspend access to protect users, investigate a concern, comply with law, or enforce these terms. Where appropriate, we will provide notice or a route to contact support. We may update these terms and will publish the revised date and any notice required by law.

Your electronic acceptance and marketplace records may evidence your agreement and transactions, subject to applicable Moroccan law, including the framework for electronic legal data under Law 53-05.

These terms are governed by the laws of Morocco. Moroccan consumer protections, including applicable principles under Law 31-08, continue to apply where they cannot lawfully be waived. Parties should first contact Latache support to seek a practical resolution before using available legal remedies.

Questions about these terms can be sent to admin@latache.com or directed through the relevant Customer or Tasker Help & Support area.