Privacy Policy

This policy explains how Latache collects, uses, shares, and protects personal information when people use our website, applications, and marketplace services in Morocco.

Latache connects customers who need services with independent taskers who offer them. The information we handle depends on whether you browse, request a service, complete work as a tasker, contact support, or use more than one role.

We collect information you provide directly, information created while you use Latache, and limited technical information needed to operate and protect the service.

• Account details such as your name, email address, phone number, preferred language, and profile photo.
• Booking, service, location, message, review, complaint, and support information.
• Transaction status and payment or payout references. Full card details are handled by payment providers rather than stored directly by Latache.
• Device, browser, IP address, session, security, and usage information generated when you use the service.
• Information received from identity, payment, communications, analytics, hosting, or fraud-prevention providers.

We use personal information for specific marketplace and business purposes and aim to keep collection relevant and proportionate to those purposes.

• Create and secure accounts, confirm roles, and maintain user profiles.
• Match service requests with taskers and support booking, messaging, payment, payout, review, and dispute workflows.
• Verify identity or eligibility where required for safety, trust, or legal compliance.
• Prevent misuse, investigate incidents, enforce platform rules, and protect users and Latache.
• Provide support, send service communications, improve the marketplace, and meet legal or regulatory duties.

We share information only where it supports a stated purpose, a requested transaction, platform safety, or a legal duty. We do not sell personal information as a standalone product.

• Between customers and taskers when needed to assess, coordinate, and complete a booking.
• With payment, payout, identity, communications, hosting, analytics, and support providers acting for the service.
• With professional advisers, insurers, or business partners where appropriate and subject to confidentiality controls.
• With public authorities or other parties when required by law, legal process, safety, or the protection of legal rights.
• As part of a genuine business restructuring, subject to appropriate safeguards and notice where required.

When you request a service, Latache may process the service description, preferred time, service location, selected tasker, messages, completion records, payment state, reviews, and support history.

A tasker receives the information reasonably needed to consider and perform the booking. Avoid placing sensitive personal details in a request or chat unless they are necessary for the service.

Tasker information may include identity and profile details, skills, experience, service areas, availability, verification material, work images, booking performance, messages, ratings, payout setup, and transaction history.

Profile and service information may be shown to customers. Other information may be used to assess eligibility, support safety and dispute reviews, administer payments, and maintain marketplace integrity.

Latache uses administrative and technical measures intended to protect information from unauthorized access, alteration, loss, or misuse. No online service can guarantee absolute security.

We retain information for as long as reasonably needed for the purpose collected, account and booking administration, safety, disputes, accounting, fraud prevention, and legal obligations. Retention periods can vary by record type and status.

Some providers may process information outside Morocco. Where international processing occurs, Latache will use the safeguards and formalities required by applicable Moroccan law.

Subject to Morocco's Law 09-08 and applicable exceptions, you may ask for access to personal information about you, request correction of inaccurate information, or object to certain processing. You may also raise a concern with Morocco's Commission Nationale de controle de la protection des Donnees a caractere Personnel (CNDP).

You can update many profile details in your account. For requests that cannot be completed there, contact Latache and provide enough information for us to verify your identity and locate the relevant records.

For a privacy question or rights request, email admin@latache.com. We may ask for identity verification before disclosing or changing account information.

We may update this policy when the service, our practices, or legal requirements change. The date at the top shows the latest published revision.